About
Müştəri xidmətləri, təşkilatçılıq və effektiv ünsiyyət bacarıqları ilə seçilən, dinamik satış mühitində dəyər yaratmağa hazır, gənc və motivasiyalı mütəxəssis. ASAN Xidmətdə və Avropa Həmrəylik Korpusunda könüllü təcrübəsi sayəsində güclü müştəri yönümlülük, komanda işi və problemlərin həlli qabiliyyətləri qazanmışdır. Gözəllik məhsulları mağazasında satış məsləhətçisi kimi müştəri məmnuniyyətini və satış hədəflərini yüksəltməyə can atır.
Volunteer
Erasmus Solidarity Corps
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Summary
Supported community development and social inclusion initiatives within an international ESC project, fostering intercultural understanding and teamwork.
Highlights
Facilitated community development activities and organized cultural and educational workshops, engaging diverse local and international participants.
Promoted social inclusion by coordinating events and fostering positive interactions among various cultural backgrounds, enhancing participant engagement by 20%.
Assisted in event coordination and managed communication tasks, ensuring smooth execution and clear messaging for project activities.
Contributed to project documentation, maintaining accurate records and supporting administrative efficiency for international initiatives.
Enhanced adaptability and intercultural communication skills by working effectively within a diverse, international team environment.
ASAN Service
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Summary
Actively engaged with citizens at ASAN Service, providing essential public service support, enhancing operational efficiency, and cultivating robust customer service and organizational skills.
Highlights
Assisted numerous citizens daily with public service applications, ensuring accurate information delivery and smooth processing for over 100 individuals per week.
Managed documentation and coordinated visitor flow, significantly improving service efficiency and reducing average wait times by 15%.
Organized and supported various social initiatives, contributing to community engagement and positive public perception.
Digitalized service records, enhancing data accessibility and streamlining administrative processes for improved operational effectiveness.
Developed strong customer service and communication skills by interacting with diverse individuals in a fast-paced environment, resolving inquiries efficiently.
Languages
Azerbaijani
Turkish
English
Certificates
Media and communication of basics
Issued By
Erasmus Student Network Azerbaijan
New era in Graphic Design
Issued By
DevelUp academy
Digital Marketing Tools and Techniques
Issued By
SkillUp
Digital Networking Strategies
Issued By
LinkedIn Learning
Practical Ethical Hacker course
Issued By
Udemy
NIST - Cyber Security Framework
Issued By
Alison Academy
The place of the network in IT
Issued By
DevNetwork Academy
Skills
Customer Service & Communication
Effective Communication, Customer Service, Problem-Solving, Intercultural Communication, Stakeholder Engagement, Visitor Coordination.
Organizational & Management
Teamwork, Time Management, Organizational Skills, Project Coordination, Documentation Management, Administrative Support.
Digital & Technical
Microsoft Office, Adobe Photoshop, HTML-CSS, C++, Figma, Social Media Management, Digital Content Creation, Digital Marketing, Graphic Design, Cyber Security, Network IT.
Analytical & Creative
Analytical Thinking, Creativity, Problem-Solving.